GENERAL POLICIES
Cancellation Policy
At Tempo!, we respect the time and commitment of both our clients and our staff. To ensure quality care and reduce waiting times, all therapy sessions and lessons are scheduled by appointment only.
We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule an appointment. While we understand that unexpected situations may arise, most conflicts can be resolved with one day’s notice.
Appointments that are missed or canceled without 24-hour notice will incur a cancellation fee. This fee will be billed directly to you, as it cannot be submitted to an insurance provider or third party.
In cases of inclement weather, a staff member will contact you directly, and we will also post updates on our social media.
Thank you for your understanding and cooperation.
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Confidentiality and Rights Statement
At Tempo! Music Therapy Services, we are dedicated to protecting the legal, professional, and personal rights of all clients and staff. We uphold the highest standards of confidentiality and privacy in accordance with HIPAA regulations and the ethical guidelines of our profession.
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All information shared during music therapy sessions—whether verbal, written, recorded, or observed—is considered confidential. Client records are securely maintained and accessed only by authorized personnel. Information will not be shared without written consent from the client or legal guardian, except when:
There is a concern for the safety of the client or others
There is suspected abuse or neglect
Disclosure is required by law or court order
We value the trust you place in us and are dedicated to protecting your privacy at every stage of the therapeutic process. Tempo! is committed to creating a safe, respectful, and inclusive environment for everyone. If you have any questions about our confidentiality practices or your rights, please feel free to reach out to us.
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Grievance Policy and Procedures
Participants in any Tempo! programs have the right to file a grievance. Clients must provide written documentation of the complaint within 30 days of the activity, outline the problem as it is perceived, and state the preferred solution. Mail the grievance letter to Tempo! 7 North Five Points Road, West Chester, PA 19380. Once the grievance letter is received, the director will review the information, and then respond in writing within 14 days of receipt of the grievance letter. If you disagree with the resolution of the grievance, you have the right to appeal the decision within 14 days. State the reasons for your appeal in a letter and mail it to Tempo! 7 North Five Points Road, West Chester, PA 19380. Tempo! will review the appeal and respond in writing within 14 days of receipt of the appeal letter. If the grievance involves a CMTE course and it is still not resolved satisfactorily, you have the right to ask CBMT’s Continuing Education Committee to address the unresolved grievance.
Health and Wellness Policy
To help keep our studio environment safe, clean, and healthy for all, we kindly ask that you err on the side of caution when it comes to illness.
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If you or your child are showing symptoms of a communicable illness (such as a fever, runny nose, sore throat, or cough), or if you’ve recently been exposed to one, please refrain from attending in-person classes or sessions. We ask that all participants be symptom-free for at least 24 hours before returning and we encourage you to reschedule your session.
Our instruments are shared and many of our youngest participants explore the world through touch and taste, so minimizing germs is a shared priority.
Thank you for helping us maintain a safe and welcoming space for everyone!
P.S. Hand sanitizer is available throughout the studios—please use it freely!
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Non-Discrimination And Accessibility Statement
At Tempo!, we are committed to providing an inclusive, respectful, and welcoming environment for all. We do not discriminate in any of our programs or services based on race, color, ancestry, national origin, age, disability, gender, marital or familial status, union membership, parental status, religion, sexual orientation, gender identity or expression, political beliefs, or financial status.
We actively promote diversity, equity, and inclusion and are dedicated to eliminating discriminatory practices in all forms.
If you have a disability and require alternative formats for communication—such as Braille, large print, or audio recordings—please contact us directly so we can ensure access to the information you need.
To report concerns or file a complaint regarding discrimination, please contact the Director at:
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Tempo!
7 North Five Points Road. 145 Vreeland Ave.
West Chester, PA 19380 Nutley, NJ 07110
Phone: (610) 344-7030 (973) 661-2060
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Tempo! is an equal opportunity provider and operates in full compliance with the Americans with Disabilities Act (ADA) and the VI of the Civil Rights Act of 1964.
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Quality Assurance
Tempo! believes that quality standards must be established, monitored, and evaluated to insure quality services are provided and standards are met and/or exceeded. We accomplish this by periodically asking clients to complete client satisfaction surveys as well as monitoring treatment standards against the CBMT (Certification Board for Music Therapists) and the AMTA (American Music Therapy Association) standards and code of ethics. Tempo’s staff participates in clinical staff meetings and supervision as well as regularly attending and presenting at conferences.
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Refund Policy
We are unable to process any refund requests for therapy groups after the first day of the semester. You may make up one missed session at the designated make up group time.
Music Together: Please see our Music Together section
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Returned Checks and Stop Payments
If a check is returned for any reason there will be a $20 fee.
MUSIC TOGETHER
POLICIES
Registration
Registration is on a first come first served basis. A full refund will be given if you withdraw before the first day of the semester; If you withdraw on or after the first day of the semester, a $15.00 early withdrawal fee will be deducted from your credit as well as any class fees, depending on the week of the semester. This credit will remain on file for one year from the date issued after which time, the credit will expire. Like most programs, we cannot normally refund or give credit for classes missed during the semester, even if absences have been frequent. Nonetheless, at the discretion of the director, partial credit may be provided towards future classes in cases of prolonged absence due to severe illness, or other unusual circumstances. If you have already used your materials a nonrefundable $60 fee will be deducted from the credit.
The computation of this tuition credit does not include the registration fees or any instrument purchases, or a fee covering open materials and early withdrawal after the first day of classes.
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Materials returned in their original condition during the first week of classes, will be credited. No credit will be given for materials returned after the first week of class or if materials are returned in poor condition or used.
Make Up Class Policy
You will be able to schedule 2 make-up classes during this TEN week session. No make-ups will be carried over into the next session and 24 hour advance notice for make-ups and cancellation for make-ups is required. Non-registered siblings are allowed to attend make-up classes. However, there will be a charge for the extra child.
For example:
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If you have 2 make-ups to do and you need to bring a non-registered child with you to your make-up class, each child will count as 1 make-up. You will have no make-ups left to do.
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If you have 1 make-up to do and you need to bring a non-registered child with you, the charge for the extra child will be $17.00.
To register for a make-up class, please e-mail info@tempotherapy.com. If you know that you will be absent in advance please tell your child’s teacher as this will allow for extra families to make-up in your class.
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If you have registered for a make-up class and do not call to cancel before 8:00am the morning of, this will count as a make-up for you and your child.
The Best Thing You Can Do For Your Child
It is Music Together’s® philosophy that children should not be forced into musical behaviors. Please allow your child the freedom to experience music in whatever way he or she chooses. The BEST thing you can do for your child is model musical behavior by singing and actively participating in the activities, yourself. Having a good time is very contagious. Parent involvement is important to having a successful Music Together® experience with your child. I count on you to participate and serve as the “ultimate” role model for you child and the other children. Don’t forget to SING and have FUN!
Talking Policy
Refrain from talking to your friends during class. It is very important for the children to realize that we are here to experience music. If you talk rather than sing, the children will think that talking is an acceptable behavior when actually it is distracting to everyone and it is especially difficult for your teacher to sing over the talking.
Cell Phones
Please turn off cell phone ringers (vibrate is acceptable) during class time. Cell phone use in the classroom during class time is not permitted. In case of emergencies, please step out of the classroom to accept the call.
CDs and Songbooks
Repetition, repetition, repetition! The more you listen at home, in the car or at Grandma’s, etc., the more your child will respond in class and at home. Be sure to involve the rest of the family.
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Behavior
We may ask for intervention, or we may intervene if your child’s behavior is a concern for himself or others in the class. (Ex: throwing instruments, WILD running, etc.) The goal is to keep the class safe. If at any point your child is hurt, please be sure to fill out an accident report before you leave the facility.
Food and Drink
NO FOOD during class. This can be disruptive to the other class members and is not fair. If your child must have something to eat please take them outside the classroom and come back in when you are finished.
Please remember cups without spill-proof lids will not be permitted. Again we would appreciate if you would take your child outside the circle let them drink and then put it away.
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Please remember that there is always a possibility of a child having a severe food allergy in class and I ask that we all respect each others concerns for our children’s well being.